Hello, World. This marks our introductory post into what will hopefully turn into a resource for people interested in Hong Kong tailoring. As you can tell by our title, this site stems from a desire to find some order in the chaos that is the Hong Kong tailor scene – there are literally too many tailors. We aim to provide some insight to the quality, service, pricing and also to find the style that each tailor brings to the table. As our site grows we hope you can use it to have more predictable/successful visits with the tailor you have in mind.
Our first post is our visit to Jantzen, a Hong Kong tailor who are known mainly through their online reputation. We found our way to an older commercial building in Central where a very unassuming entrance stood. First impressions of the premises were confused – had we incorrectly stumbled into the Jantzen back-office? Hesitantly we entered and realized that this was indeed the right location, but instead of a typically decorated retail shop, a sea of samples and mannequins were haphazardly kept around the space all under the cold sterile lighting of low-cost energy efficient bulbs. We had joined the conveyor belt of the Jantzen tailoring machine.
The owner and a handful of staff were present but made no acknowledgement of us as we entered. Upon approaching we were quickly directed to a large number of swatch books to pick a fabric while they continued their own work. Customer service was apparently not their strong suit (no pun intended). Once a fabric had been decided on, the measurements quickly and efficiently followed. This was obviously where they excelled – they knew exactly how to measure you to gather the data necessary to get you into one of their products.
Using the measurements, the staff found an approximate ‘trial’ shirt and pinned until they were satisfied. Simply by including this unique service, the customer would definitely feel an extra step was taken to ensure a correct fitting of the final product. Once finished, a folder containing all the design details possible for a shirt were given (no samples) and again, you were free to decide all the customizable options for your shirt.
Overall, a lack of customer service was definitely felt during our time there. The owner was present but obviously disengaged from the entire process. Surprisingly enough, he even mentioned within earshot when we were leaving that we had only ordered one measly shirt. Jantzen’s online reputation was correct – “bang for buck” was where they stood, the more you ordered the better service you would receive. Also, the amount of options for fabric and shirt details might be overwhelming for your typical customer, but surely all the iGents out there would have no problem in this area.
+ Fast shirt ordering process
– Poor customer service
More Info:
- Turnover time 1 week but no designation of time or AM/PM
- No confirmation call to receive shirt
- $350-400 HKD per shirt using house fabrics
Address: Room D-E, 5th floor, On Lok Yuen Building, 25-27 Des Voeux Road, Central, Hong Kong.
Edit: Idiots that we are, we forgot to mention we’ll review the finished product in a separate post
Edit 2: A style forum member informed us that Jantzen actually has samples of collars and cuffs you can request to see. Apparently, Jantzen staff just didn’t volunteer that information to us